Shopping in Dubai is fun, but getting money back at the airport is even better. Since 2018, the UAE has implemented a 5% VAT (Value Added Tax) on goods. However, as a tourist, you are eligible to claim approximately 85% of that tax back.
On a small T-shirt, it might not matter. But if you bought a Rolex for AED 50,000, the refund is around AED 2,100—that’s enough for a free flight ticket! The system is now fully digital under “Planet Tax Free,” but you must follow the correct steps. Here is the 2026 updated process to ensure you don’t lose a single Dirham.
Who is Eligible?
- Tourists Only: You must not be a UAE resident. You need a valid tourist visa or entry stamp.
- Minimum Spend: You must spend at least AED 250 in a single shop.
- Age: You must be 18 years or older.
- Goods: You must take the goods out of the country within 90 days of purchase.
Step 1: At the Shop (Request the “Planet” Tag)
This is the most critical step. You cannot claim a refund with just a normal receipt.
- The Action: When paying, tell the cashier: “I want a Tax-Free Invoice.”
- The Process: You must present your Original Passport (or a clear digital copy) to the cashier. They will scan it and stick a QR Code Tag (Planet Tax Free sticker) on the back of your receipt.
- Check: Ensure the name on the receipt matches your passport.
Step 2: At the Airport (Validation)
Crucial Warning: Do NOT pack your expensive items (Gold, Watches, Bags) deep inside your checked luggage yet. You might need to show them.
- Arrival: Arrive at DXB (Dubai International) or DWC (Al Maktoum) at least 3-4 hours before your flight.
- Find the Kiosk: Look for the grey/green “Planet Tax Free” self-service kiosks. They are located in the Departures hall (before security) and inside the terminal (after security).
- Scan:
- Scan your Passport.
- Scan the Boarding Pass.
- Scan the QR Code on your receipts.
- Green Light vs. Red Light:
-
- Green Light: Validated! You can proceed to claim money.
- Red Light: Selection for inspection. You must go to the customs desk next to the kiosk and physically show the goods to the officer. If you cannot show the item, the refund is rejected.
Step 3: Get the Money (Cash or Card)
Once validated, choose how you want the money:
- Credit/Debit Card: Best for large amounts. The money returns to your card within 10-14 days. (Exchange rate loss is minimal).
- Cash (AED): You can collect cash immediately at the Travelex counters after immigration. Note: There is a maximum limit for cash refunds (usually around AED 10,000 per tourist).
Frequently Asked Questions (FAQ)
How much money do I actually get back?
You don’t get the full 5%.
- The VAT is 5%.
- Planet deducts an administration fee (approx. AED 4.80 per tag) and a percentage of the VAT amount.
- Result: Expect to receive about 85-90% of the VAT amount back.
Can I consume the goods in Dubai?
Technically, tax-free goods are meant for “export.” For clothes or phones, it’s fine if you use them. But for consumables like Perfume or Chocolates, if you open and use them entirely in Dubai, the customs officer can reject the refund if they inspect it.
What if I forget to validate at the airport?
Then you lose the money. There is no way to claim it once you have left the UAE.
Now that you know how to save tax, ready to shop? Start with our Ultimate Dubai Luxury Shopping & Gold Guide.
